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Help & Support

Help & FAQ

Help & FAQ

ALIF company is committed in providing prompt, courteous and responsible service to all of our clients. We provide a one-year limited warranty on all products that we sell. Onsite service repairs are also provided on all equipment that was purchased and installed by AVCO for a period of ONE (1) year from, (i) the original date of purchase or (ii) completion date of installation or (iii) the starting date of beneficial use, whichever occurs first.

Limited Warranty Coverage

All equipment purchased from AVCO is warranted to be free in material and workmanship for a period of ONE (1) Year from the original date of purchase. AVCO will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product.

Limited warranty does not cover consumable items such as lamps, filters, plasma panels and burn-ins, batteries, etc. and other items. This also includes damage caused by misuse, abuse, accident, disaster, fire, flood, water, wind lightning, and Acts of God. In addition, operator error and items designed to fail in order to protect the equipment, such as power and/or lightning suppressors, are also not covered.

Box Sales

To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to The Audio Visual Company.

In cases where the equipment is still covered under the manufacture’s warranty but extends past AVCO’s ONE (1) Year coverage period, AND Manufacture Factory repair is required, customer would be responsible for all associated freight and insurance charges.

Limitation of Damages

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Other Warranty Conditions

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