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Customer Serivce

Shipping & Delivery

Delivery

We will ship and deliver the purchased products to the delivery address specified when the order was completed.

We do not provide international shipping, we only ship inside Qatar

delivery times

The lead times for deliveries are 2 to 4 working days. These times are approximations only. In case delivery does not take place within the indicated timeframe, you must contact our consumer service and we will try to find out the reasons behind the delay and inform you.

delivery costs

Delivery costs are calculated before the payment at the time of check out. Prices vary depending on the Zone address, Alif Delivery does not cover certain Zones.

Delivery Address

For larger objects, we are not responsible for checking the measurements of the product and the packaging if indicated. You are required to check whether it will fit in an elevator, door, path or any other space and will be responsible for such verifications or costs involved.

(in case of delivery to a physical address :) We are entitled to hand over the package to any person available at the destination address who signs the delivery note and who declares, by signing, being authorized to take the delivery on your behalf. We will not be liable if such person has not been authorized by you to accept the delivery and pay all applicable shipping fees or other charges

If no person is present or willing to receive the delivery, pay for delivery after the delivery confirmation, we will return the item(s) to the warehouse. Cases of failure to receive the delivery on the 1st attempt will be charged at your cost. Customer service will contact you to discuss and agree on appropriate action to all charges applicable.

The goods are at your risk once received and signed on receipt form, whether they are in your possession or in the possession of the recipient.

Inspection at Delivery

You are advised to inspect immediately the products at the time of delivery, or as soon as possible.

If you discover a defect or non-conformity for which you believe that we are accountable, you must notify us within 7 days from the date of receipt. Failing to do so deems you to have accepted the sold goods.