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With a new foreword by Ken Blanchard
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
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    SKU &Barcode
    SKU 1BO03030033265XXX
    Barcode 9780006530695
    Language
    Language English
    Publisher
    Publisher HarperCollins Publishers

    SKU &Barcode
    SKU 1BO03030033265XXX
    Barcode 9780006530695
    Language
    Language English
    Publisher
    Publisher HarperCollins Publishers