Company Information

Terms & Conditions

Terms & Conditions

Website Use Terms


The Website Use Terms govern your visit to, and your use of, the website in general.
By using our website, you are deemed to accept these terms and conditions. If you cannot accept any of these terms and conditions, you are not entitled to use our website.

Acceptable Use

You may visit and use the website only in accordance with the principles of acceptable and lawful use and for acceptable and lawful purposes.
This means that it is not allowed to use the website:
- in any way that infringes any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose, or creating an unlawful or fraudulent effect;
- for the purpose of harming or attempting to harm minors in any way;
- for gaining unauthorized access to computer systems;
- in order to interfere with any other person’s use or enjoyment of the website;
in order to interfere, or gain unauthorized access to, networks or websites or equipment linked to the website, or owned by any third party;
- to transmit, or to procure the sending or uploading of any unlawful, unsolicited or unauthorized advertising or promotional material, or any other form of such solicitation or marketing (e.g. spam, junk mail, chain letters, pyramid systems);
- to deliberately transmit, upload or otherwise diffuse information that is discriminating, false, libelous, obscene or insulting;
- to try to re-transmit, send or upload or otherwise diffuse any information that is not allowed according to these terms, after it has been refused or removed by us;
to transmit any data or material containing viruses, Trojan horses, worms, time- bombs, spyware, adware, malware or any other harmful code designed to adversely affect computer software or hardware;
- to impersonate another person than yourself
Some of the above-mentioned actions can be regarded as criminal offences.


The website includes comment boxes. The opinions and views expressed by persons posting on our comment boxes do not represent the views of You will ensure that your comments on any goods, or services, will not violate any right of personal integrity, any right of intellectual property, and that your comments will not contain unlawful, libelous, abusive or obscene material, or any material that is otherwise offending against the generally accepted legal, ethical and moral principles applicable in Qatar. We do not control or moderate the content that is placed on such pages. However we reserve the right to monitor, review, delete and/or edit posted content, and we reserve the right to refuse to post certain materials, or to remove or edit such materials, without warning or notification, based on authorities or upon our concerns following our own reviews. We may especially refuse, edit or remove content that we determine in our sole discretion as illegal, offensive, libelous, defamatory, obscene or otherwise unacceptable taking into consideration our legal, ethical and moral standards, as well as the accepted commercial practices.

Suspension or Termination of Use

We have the right to determine in our discretion whether there has been a breach of our terms and conditions through your use of our website. When we believe that such breach has occurred, we may take any action that we believe is appropriate, including an immediate temporary suspension of the use of our website or a permanent termination of such use, through disabling your password or otherwise.
furthermore, in such case we have the right to remove or refuse any posting or material uploaded by you on our website, and in case of criminal offences or other unlawful actions we will have the right to inform the law enforcement authorities if we feel that such is necessary, and we may co-operate with such authorities by disclosing your identity to them.
Upon a legitimate request of the competent public authorities, or a complaint of third parties that seems legitimate at first sight, we will have the right, and possibly even an obligation, to undertake any of the above-indicated actions.
The actions mentioned herein will not limit any other possible actions under Qatar Law, including legal proceedings and/or claims for damage compensation or indemnification.

Advertising and Sponsorship

Our website may contain advertising or sponsorship through links or banners. The content of advertisements is not submitted to us prior to the publication. Only the advertisers must ensure that any advertising complies with the legal, ethical or sectoral requirements. We are not responsible for any content of such advertisements.

Links with Other Websites

Our website may include links to other websites or material. We do not warrant that such links are continuously operational. We are not responsible for any linked websites or linked material, which is beyond our control.
Other websites are permitted to link to our homepage, provided that this is done in a manner that is fair and legal, in accordance with the principles set out in our acceptable use policy (see above) and without damaging our reputation, and without implying or suggesting any association, approval or endorsement from us.
The framing of a part of our website, or a deep link into our website, is only permitted after our prior written agreement.

Your Liability

You will be held responsible for all losses, costs and expenses incurred by us, including attorney’s expenses, all damages, indemnities or fines awarded against us by any court or other competent authority, and all sums paid by us as a result of any settlement agreed by us, arising out or in connection with: - Any claim by any third party or authority that the use of the website by you is defamatory, offensive or abusive, or of an obscene nature, or is illegal, or in breach of an applicable code of practice; - Any claim by any third party that the use of the website by you infringes that third party’s copyright or other intellectual property rights of whatever nature.

Our Liability

As stated above in these Website Use Terms, we do not accept liability for the unavailability of the website, nor for actions or statements of third parties on our website.
The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy, except for information about our own goods or services, insofar you, as a consumer, may reasonably assume that such information is correct.
Except as otherwise provided, we hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use, the inability to use, or the results of the use of our website, any information or materials displayed or incorporated in it, and any websites linked to it. Thus, we exclude, amongst other, the liability for loss of data, loss of business, loss of opportunities as well as moral damage.
However, we do not exclude any liability that would arise from fraudulent representation by us or an employee of our company, if that would occur.
We try insofar this is reasonably possible, to avoid the occurrence of malware on our website or that is transferred making misuse of our website; however, we are only able to apply the normal precautions against such malware and we cannot guarantee the absence of such malware.”

Information About You

We process information about you, including information about your visits to our website, in accordance with our Privacy Policy. Using our website, you consent to such processing of data and you warrant that all data provided by you is accurate.

Changes to These Terms

We are entitled to revise these Website Use Terms at any time and without prior notice.
We ask you to check these pages from time to time to take notice of any changes. You are deemed to have read and accepted the modified Website Use Terms.

Applicable Law and Jurisdiction

[The Court of Qatar] will have [exclusive] jurisdiction over any claim arising from, or related to, the use of our website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country that provides a legal ground for jurisdiction. These Terms of Use and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the Laws of the State of Qatar.

Terms and Conditions


These Terms and Conditions (the “Terms”) govern the contractual relationship between and you. They govern our offering of products and services, your ordering, the delivery, the provided warranties and all services that are related thereto. Information about us and our contact address can be found here. By registering on our website, and by placing an order from your virtual shopping basket, you will be asked to confirm in the checkbox that you accept these terms and conditions, and thus you will be deemed to have accepted these terms and conditions if you place your order. If you do not agree with any of these terms and conditions, you must not order from us. The use of our website is furthermore governed by our Website Use Terms that are available here. The headings of these terms and conditions are for your convenience only and do not limit or otherwise affect these terms. These Terms and Conditions are only applicable to consumers, being physical persons who order goods or services.


The products or services, and their displayed price, are not considered as binding offers from our side. Your order is an offer to buy from us, and only our confirmation of the order by e-mail is our consent to sell these items to you.
All the p products roducts that are advertised or included in our catalogue are available while our stock or the stock of our suppliers lasts. Not all the displayed products are in stock. We cannot guarantee that each product is immediately available for purchase. Only our confirmation notice based upon your order will indicate the availability and the timing for delivery. If for any reason beyond our reasonable control, we are unable to supply a certain product, we will not be held liable and we will ensure that you will not be charged for that product. In case of unavailable product, Alifstores may credit these amounts in your account for future purchases.
We try to display the images of our products as accurately as possible, however we cannot guarantee that certain images would give an unclear or distorted image of the shape or colour of the products.
The depictions and descriptions of our products and services are only valid for a limited period of time.
If you decide later to purchase a product or service, you should re-examine the description.
In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation
The availability of the subscription services may depend on a variety of factors including delays or cancellations of certain events or games, the application of national or foreign laws or regulations, court orders, decisions made by content providing channels, technical problems or delays, rescheduling or cancelling of programs. If your access to the subscription services is materially interrupted or suspended, or otherwise temporarily unavailable, we may at our discretion provide you with certain credits, however we will not have an obligation to do so. If a long-term unavailability affects your use of the services, we will in good faith negotiate in order to find an acceptable and reasonable solution.


You must register before being able to order products or services.
The ordering process follows different steps through the pages of the virtual shopping basket. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify your requirements.
Before your final order at checkout, we will present you an overview of the product or service purchased by you, and the complete purchase price, including taxes and costs of delivery.
Your order and our confirmation will be stored in our database and these files will serve as a proof of the transaction.
Your order is an offer to purchase a product or service from us.
We will send you an order confirmation by e-mail, including the goods or services purchased, the all-inclusive price and as the case may be any restrictions or reserves. Only our confirmation will constitute a binding purchase contract.
You are responsible for the submission of correct information in your order, such as your billing information, the delivery address, and other useful information in relation to the delivery.
We reserve the right to refuse the sale of products or services to any person or any geographic region for any reason at any time. This can be decided on a case by case basis. Furthermore, we reserve the right to limit the volume of products or services that we offer for one purchaser, one household or for one order, and such decision may be based on orders by the same account, the same credit card or the same billing or shipping address. We reserve the right to prohibit or limit sales to dealers or resellers.
We reserve the right to discontinue any product or service at any time.
You have a right to modify or cancel your order before it is shipped by us in case of cash on delivery. We will acknowledge whether or not the good(s) have been shipped.
In case you have paid for a product that we are unable to supply or that we decline to supply because of any of the above-mentioned reasons, we will fully refund the prepaid price immediately as stated in our refund clause (see further below).
You agree that the digital logs that we keep with digital files evidencing your and our transactions and messages, will constitute proof of your and our transactions.

Customer Requirements

Notwithstanding any other requirements stated in our terms and conditions, you must fulfil the general requirements of this clause. You must be over eighteen years of age in order to be able to register and to purchase products or services. If we discover that you are not eighteen years of age, we have the right to cancel any order made by you and to delete your record as a registered person.
You warrant that the details provided by you at the time of your registration or any other time, are correct and complete.
You may not purchase and/or use our products for any illegal purpose or in any illegal manner.
Each account is an account for a single user, and you will not allow any third person to access or use the website services by way of your account.

Password and Security

When you register at the website, you will create an identification code for login and a password. We urge you to use a password that is sufficiently original and that is not obviously linked to your person so that it can be guessed by third persons. Every action and transaction, including any order, that is done using this login and password will be deemed to have been done by you, and you will be held responsible for such action. Thus, it is essential that you keep the login identification and password confidential and that you will not disclose it to anyone, nor share it with other persons. If you allow certain other persons, such as family members, to access our website through your internet connection using your login identification and password, you must ensure that such persons are aware of the terms and conditions, and that they comply with these terms and conditions. If you believe that your password is no longer confidential nor secure, you must notify us immediately by contacting our customer services, and we will enable you to change the password or to take other steps. If we have reason to believe that there is likely a breach of security, or misuse of our website, or that your password is being misused in any way, we may require you to change your password, and we may suspend your account if the password has not been changed. We will not be liable for any losses arising out of any unauthorized access to, or use of our services or purchases through your account.


The indicated price of a product that is displayed on our website or catalogue does not include the delivery charges nor the taxes that are eventually due, which will depend on the place of delivery and the delivery method that you choose. The final price, including the applicable charges and taxes, will be indicated and added during the checkout of the virtual shopping basket, immediately before the payment.
The prices of our products or services are subject to change without notice. We do not guarantee that indicated prices will remain applicable during a certain period of time.
Any promotions and discounts will be valid only during the indicated period and in accordance with the Law.
You are solely responsible for any and all charges for Internet access, data usage, mobile charges and/or any other charges incurred for the access to, and use of, our services.

Intellectual Property

you are not permitted to reproduce, duplicate, copy, capture, sell, resell, or commercially exploit any portion of our goods or services, without our prior written permission.
You are not permitted to remove any copyright notice or trademark.
Purchased software may include End User License Agreement or other types of licenses that contain conditions and limitations of use; you must verify such terms when you install and use the software.

Liability for Products or Services

We are not to be held liable for any damage caused by our products or services and we will never be liable for any moral or commercial damage, nor for loss of opportunities arising from the purchase of goods or services through our website. In case of liability for products causing damage, we will not be liable, nevertheless, you can file a claim against the manufacturer or importer of the product directly, If we are held liable by court notwithstanding our disclaimer we will only be liable up to the maximum liability assumed by the manufacturer or importer, and all disclaimers and exclusions expressed by the manufacturer or importer will apply to us as if these were formulated by us. In case our product contains a defect that creates a danger or risk to the health or safety of consumers, we will respect the legal framework for product recalls, and we will inform the public and our customers about the risks as the Law requires. If you would have purchased such product, we ask you to follow the instructions for the return or repair of such product. We will not be liable for damage caused by an incorrect use or maintenance of a product, by an infringement on the conditions for purchase or any instructions, warnings, age restrictions, or modifications to a product that were not approved by us.

Reliance on Information

Except insofar we are required by Law to provide correct information, or except insofar you, as a consumer, may reasonably expect to receive correct information about our goods and services, any information, commentary and other materials posted on our website are not intended to be read, interpreted and considered as accurate, complete and up-to-date advice on which you should rely as a sole source of information, and we disclaim all liability in that respect to the extent permitted by law.”


You may contact us using e-mail address, PO Box or address presented here.
We may contact you at the telephone number, e-mail address or address indicated by you at the time of your registration.
We have the right to send you commercial communications by e-mail and SMS if you have given specific consent for such use of your data. You will be able to withdraw your consent and to opt out of such communications as is stated in our Privacy Policy.

Available Access to Our Website 

Access to and the use of our website is allowed on a temporary basis. We reserve the right to stop, withdraw and amend our service on our website without notice. We will not be liable if our website is not available at any time, for any reason.
Some parts of our website are only available to registered users.
From time to time, our website will not be available due to planned updates, maintenance operations or the introduction of new services. We will try to limit such operations to (the hours between 10 PM and 5AM) and we will issue a warning for any planned maintenance.
In case of urgent maintenance, we will have the right to restrict the availability of our website without warning.
The content of the website is protected by copyright, trademarks and service marks, database rights and other intellectual property rights. We are the owner or licensee of such rights.
You may not otherwise reproduce, copy, modify or distribute nor use for any commercial purposes, as well as allow any third party to engage into any of those, with relation to any of the materials, information or other content displayed on the website without our explicit prior written permission.
You may not reproduce or allow to be reproduced by any third party, any unreasonably large volume of the content of our website without our explicit prior written permission, nor manually, nor using automatic means. Framing and embedding such content will be regarded as reproduction.

Exceptional Circumstances  

We will not be liable if we cannot execute our obligation, or if the execution would be so burdensome or expensive that we would risk a major loss, due to an exceptional event that we could not reasonably anticipate. In such circumstance we will assess whether we can perform a delayed obligation, when the circumstances would allow us to perform in a reasonable manner.”

Changes to the Terms and Conditions  

We are entitled to update and modify these terms and conditions from time to time. The fact that the terms and conditions have been updated will be notified to you as a regular announcement on our website. The new terms and conditions apply to any purchases after the date of application thereof. You are encouraged to review the terms and conditions before every subsequent purchase and by indicating that you have read the terms and conditions before placing your order, you are deemed to have accepted these terms and conditions that are currently applicable. You can always download a version of our terms and conditions. In case of discussions about the applicable version of terms and conditions in a particular point in time, the applicable version shall be the version that we keep in our database as valid at a particular point in time.


in case of complaint, we urge you to contact our customer service first at (e-mail, telephone). Customer service is available on business days during the business hours 09AM to 10PM, and in the following languages: Arabic/English We will review your complaint in good faith and will try to find an acceptable solution if your complaint seems justified


If any clause of these terms and conditions is deemed unenforceable or will become unenforceable due to new legislation, it will be deemed null and void, and you and us will be deemed to accept a clause that is valid and is as close as possible to the content of the unenforceable clause, and the validity, legality, and enforceability of the remaining provisions herein contained shall not in any way thereby be affected or limited. “You are not entitled to transfer any rights, any obligation, or any subscription to a third party without our prior written consent.

Applicable Law and disputes

Our contractual relationship and the validity, interpretation, and execution of these Terms and Conditions is governed by the Law of Qatar. [The Court of Qatar] will have [exclusive] jurisdiction regarding disputes based on our contractual relationship.

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